The best automation projects do not start with a model or a platform. They start with the work people are already doing.
Look for repeated handoffs, information copied between systems and decisions slowed down because context lives in too many places. These are often better opportunities than a headline-grabbing feature.
Map the moment
Choose one workflow and follow it from trigger to outcome. Who starts it? What information arrives? Where does someone need judgement? What can go wrong? The map exposes the work that deserves attention.
Keep people in the loop
Good systems do not remove people from important decisions. They prepare information, create a useful first draft, flag exceptions and leave a clear point for review. That is how automation stays helpful instead of becoming another opaque process to manage.